Privacy notice
This notice describes the information Water Bottle Remote may process and how the service uses it.
Service operator: Water Bottle Remote Tech LLC operates this service.
Information we may process
The service may process technician email addresses and sign-in codes, account and subscription status, device or connection details, session identifiers and timing, customer matching codes, support commands, screen frames needed for the live session, and files intentionally shared during an approved session.
How information is used
Information is used to authenticate technicians, match customers and technicians, operate approved remote-support sessions, enforce plan limits, transfer requested files, manage subscriptions, prevent abuse, troubleshoot errors, and improve the service.
Remote-session content
A customer must approve the matching technician request before a support session begins. During an active session, the service transmits the information needed to show the customer’s screen and deliver supported remote commands. The product is designed for live support, not hidden or unattended access.
Service providers
Water Bottle Remote uses Cloudflare for application infrastructure, Resend to deliver sign-in emails, and Stripe for subscription billing. These providers process information according to their own terms and privacy practices.
Retention and temporary files
Account and operational records may be retained as needed to operate the service, manage billing, and prevent abuse. Shared session files are temporary and are removed through the session cleanup process. See the Data Deletion page for requests and retention details.
Your choices
Customers can decline a connection request or end a session. Technicians can sign out and manage their subscriptions through the billing portal. For privacy questions or to request deletion of data connected with a support session, email contact@waterbottleremote.com or follow the steps on our Data Deletion page.