Request deletion of your data
This page explains how to request deletion of data associated with the Water Bottle Remote Support Android TV app, operated by Water Bottle Remote Tech LLC.
Submit a deletion request
Water Bottle Remote Tech does not require customers to create an account. To request deletion of data connected with a support session, email contact@waterbottleremote.com with the subject line Data Deletion Request.
What to include
Include the approximate date and time of the support session and, if available, the temporary session code or technician email address. This helps us locate the applicable records. Do not send passwords, payment-card information, or sensitive files in your request.
Data that can be deleted
After we verify the request, we will delete identifiable support-session records associated with the request and any temporary file-transfer copies that remain in our systems. Screen frames are processed to provide the live session and are not intended to be retained after the session ends.
Data that may be retained
We may retain limited records when required for security, fraud prevention, accounting, dispute resolution, or legal compliance. We may also retain information that has been aggregated or de-identified so it can no longer reasonably be linked to you.
Processing and retention timing
We aim to acknowledge and complete verified deletion requests within 30 days. Residual copies in protected backups or security logs may remain for up to 90 days before automatic deletion, unless a longer period is required by law.