Android TV remote support

Remote support, made simple.

Help customers navigate their Android TV with a clear six-digit connection flow, customer approval, and plan-based session controls.

Technician sign in See how it works

The Android TV app’s Google Play release is being prepared. There is no public app download yet.

Water Bottle Remote TV home screen with steps to enable control, share the screen, and create a support session — The customer stays in control of screen sharing and approval.

Customer-approvedMatching-code confirmation

Time-limitedPlan-based session timer

Temporary transfersShared session files are removed

How it works

From support request to connected in three steps.

The customer stays involved throughout the connection process, and the technician works from a dedicated web portal.

Customer opens the app

The Android TV app displays a six-digit code for the support request.

Technician enters the code

The signed-in technician submits that code through the secure technician portal.

Customer approves

The connection begins only after the customer accepts the matching request on their TV.

The app experience

See both sides of a support session.

Illustrative views of the customer app and technician portal. Screens may vary by device and app version.

Android TV active session preview with screen sharing, file sharing, and End Support Session controls — **On the customer’s TV**Clear sharing status and a visible way to end support.

Technician portal preview with live screen, remote control, typing, and file sharing panels — **In the technician portal**Screen view, navigation, typing, and file tools together.

Built for guided support

The essentials for helping from a distance.

Water Bottle Remote keeps the support experience focused, understandable, and controlled by both sides.

Live screen view

See the customer’s current Android TV screen during an approved session.

Remote navigation

Use familiar directional, select, back, and home controls while assisting.

Technician typing

Send text where supported so customers do not have to type long entries with a remote.

Temporary file transfer

Share approved files during the session within plan limits, with session cleanup afterward.

Simple plans

Choose the support time and transfer capacity you need.

Basic and Pro are recurring subscriptions billed in USD through Stripe. Confirm Android TV app access before subscribing.

Free

For trying the core support flow.

3 minutes per session
10 MB per session
5 sessions per month

Popular

Basic

$5 / month

More time for routine remote help.

20 minutes per session
250 MB per session
Unlimited sessions

Choose Basic

Pro

$10 / month

Longer sessions and larger transfers.

30 minutes per session
1 GB per session
Unlimited sessions

Choose Pro

App availability

Android TV app release in preparation.

We are preparing the Android TV app for Google Play. Public installation details will be announced here after release. Contact us for current app access information.

Customer-approved sessions
Technician web portal
Stripe subscription management
Google Play release in preparation

Common questions

Clear answers before you connect.

Can a technician connect without approval?

No. Each support session requires the customer’s matching-code approval on the TV.

What happens when time runs out?

The session follows the active plan’s server-controlled time limit and ends when that allowance is reached.

Are shared files permanent?

No. The transfer system is designed for temporary session sharing and cleanup after the session.

Already have app access?

Open technician portal